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HELP CENTRE

Questions, answered.

The short version of how everything works. Anything else, ask through the contact page.

Booking and pricing.

How does pricing work?

Two numbers. Storage is monthly: Small 1,550,000, Medium 3,050,000, Large 6,150,000 VND, air-conditioned. Collection and return is a one-off: 5,100,000, 8,900,000 or 16,600,000 VND. Standard (no air-conditioning) is cheaper, and you can choose one-way if you only need us to collect.

Do longer terms cost less?

Yes. Prepaid 3 months takes 5% off, 6 months 10%, 12 months 15%.

What does pickup cost?

It is already in the one-off fee, along with packing, materials, the truck and the crew. There are no surcharges for distance or stairs.

What if I cancel early?

Cancel within the first 30 days and we return everything free.

Storage and access.

Where are my things kept?

In facilities run by MyStorage, Ho Chi Minh City's leading storage operator: CCTV around the clock, professional pest control, air-conditioned units.

How do I see what I have stored?

Every item is photographed at pickup and filed into your personal dashboard at tumay.vn/account. Your login is created when your first booking is confirmed.

How do I get something back?

Tap Deliver on any item in your dashboard, or message your concierge. The final return is included in your fee; an extra trip before then is 700,000 VND.

Is anything not accepted?

Nothing illegal, dangerous, perishable or alive. When in doubt, ask before booking.

Are my items insured?

Protection plans cover items up to 100,000,000 VND. Details are confirmed with your booking.